Hire a Certified Filipino VA Now

Contact

Phone: 09977242754
Email: [email protected]
Address: 2262 Garrido St, Sta. Ana, Manila Philippines 1009

Profile

Experienced and detail-oriented in Accounts Payable with 7 years of success in the retail industry, managing high-volume invoice processing, vendor relations, and payment reconciliations. Proficient in Microsoft Excel for tracking expenses, maintaining accurate financial records, and supporting month-end reporting. Known for strong organizational skills, attention to detail, and the ability to streamline AP processes while ensuring compliance with company policies and financial standards.

Education

Vocational - Caregiver
Nightingale Caregiver Training Center, Inc.
2010

Bachelor of Science - Accountancy
The University of Mindanao
2004 - 2006

Expertise

Accounting Management
Payables and Receivable
Digital Marketing
Childcare and Elderly Care

Work Experience

2023 – 2025: Accounts Payable Supervisor
AAA First Choice Corp.

2018 – 2023: Accounts Payable Staff
AAA First Choice Corp.

2016 – 2017: Accounting Staff / Billing Clerk
Triple One Management Development Corporation

2014 – 2015: Accounting Assistant
CFG Philippines Inc.

2013 – 2014: Accounting Assistant
Gold Buyers Asia Philippines

2011 – 2012: Accounting Clerk
Innovative Ventures Land Development Phil. Corp.

References

Jasmin Dela Cruz
AAA First Choice Corp., Treasury Dept.
Phone: 09616867845
Email: [email protected]

Clariza Dagsa
AAA First Choice Corp., Accounts Payable Dept.
Phone: 09284606077
Email: [email protected]

Contact

Email: [email protected]
Phone: 09166329195
Address: Porac, Pampanga

Summary

I'm an experienced General Virtual Assistant with a solid background in Business Administration and over ten years in customer service, sales, and technology. I have strong skills in executive support, property maintenance (including work order management, dispatch, and remediation services), and addressing customer inquiries through different communication channels. I'm proactive in meeting staffing needs and excel in problem-solving and critical thinking. Known for my adaptability and effective communication, I manage various customer concerns with ease. As a strategic thinker with a passion for gaming, I bring a fresh and efficient approach to supporting executive teams. My ability to handle administrative tasks and optimize team performance positions me as a valuable asset to any organization.

Experience

Property Maintenance Coordinator
Rocket Station
07/2024 - 01/2025
- Managed property maintenance operations, including work order management and dispatch.
- Specialized in remediation services, ensuring compliance with contractual obligations and coordinating with affiliates.

Executive & Administrative Assistant
SmoothieBox
09/2020 - 12/2023
- Provided exceptional customer support across multiple channels (chat, email, phone, social media).
- Managed administrative tasks, including calendar management, travel coordination, and meeting facilitation.

Billing Department (Seasonal)
Food By Us
04/2020 - 08/2020
- Proactively monitored orders, phone calls, and emails to make order amendments, updating delivery instructions, etc.

Operations Coordinator
Wonolo
04/2019 - 04/2020
- Managed and optimized team performance, effectively addressing client needs and achieving staffing goals.
- Actively participated in planning and implementing user engagement promotions.
- Handled administrative tasks, including bonus administration and client communication.

Customer Support Advocate
Thumbtack
06/2018 - 01/2019
- Ensured worker performance, client satisfaction, and successful transaction outcomes.
- Actively prevented scam jobs and protected clients from dishonest employers.
- Demonstrated strong analytical and problem-solving skills.

Education

Bachelor of Science in Business Administration
City University of Pasay
03/2011
Successfully organized and executed community service initiatives, including mass feeding events and clean-up drives. Managed budgets and effectively led volunteer teams to achieve project goals.

Contact

Phone: 0939-239-7936
Email: [email protected]

Profile

Dedicated and results-oriented professional with a proven track record in customer service and admin tasks. With over 12 years of experience in customer service and over 5 years as Credit Repair Specialist. I can bring wealth of knowledge and commitment to excellence.

Education

Bachelor of Science in Computer Science
AMA Computer College
2001 - 2005

Skills

Critical thinking
Effective communication
Ability to work well under pressure
Customer Service
Record-keeping and following protocols

Specialization

Leadership and Communication
Quality Management
Team Supervision and Training

Work Experience

Executive Assistant
Hype Financial
January 2023 - October 2024
- Handled query on tax return status. Transferring data from one system to another.
- Supervised a team of credit repair specialists, providing guidance, coaching, and feedback to ensure high performance and productivity.

Credit Repair Specialist
A Paper Score
March 2020 - January 2023
- Provide clients with regular updates on their credit status and progress.
- Prepare and submit dispute letters on behalf of clients to challenge inaccurate or unverifiable items on credit reports.

Credit Repair Specialist/Billing Specialist
Alex Miller Credit Repair
May 2019 - March 2020
- Provides update to the customers over the phone and email.
- Processed Dispute Letters.
- Managed Billing Department.

Customer Support Associate
Concentrix
November 2005 - May 2019
- Handled patient’s concern for a Hair Restoration Company.
- Processed payment.
- Provided feedback on the efficiency of the customer service process.